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Continuous Improvement

Continuous Improvement

Following the audit, factories are assigned specific grades based on findings. TTG partners with its Agents and Vendors to address these issues.

Rating & Review

TTG’s Sustainability team reviews each audit report and assigns a rating. These ratings allow our team to review each factory’s progress throughout our partnership, focus on factories which may need special attention, and improve practices throughout the manufacturing process.

Historical Ratings

Active Ratings

Transitioned mid-2017



Needs Improvement-Annual


Needs Improvement


High Risk



Addressing Non-Compliance Findings

If a non-compliance finding is found, it is necessary for a factory to improve its processes in order to meet TTG standards. When an audit reveals that improvement is necessary, the factory will submit a corrective action plan (CAP) to TTG. This process is completed as follows:

CAP Delivery

Auditor delivers CAP to factory, detailing findings with applicable laws and/or TTG standards.

CAP Response

Factory provides CAP responses within 30 days, explaining improvement plan over the next year and photo evidence of completed improvements.

Progress Monitoring

TTG Sustainability team will monitor progress and may include in-person or e-learning training.

High-Risk Monitoring

High risk issues such as those related to wages, compensation and factory transparency require detailed follow-up with the factory to gauge improvements. This typically takes place six months from the audit date.

In addition to the audit, TTG has processes and procedures in place to help ensure compliance with our Vendor Code of Conduct (VCOC). Examples include:

  • Anti-Bribery: According to our VCOC, TTG. prohibits any Vendor from offering, receiving, paying or giving anything of value to any person or entity to influence any act or decision, or to gain an improper advantage or benefit for TTG. Vendors are also required to report any actual or suspected violations of our Anti-Corruption Policy or the applicable Anti-Bribery Laws to TTG. Bribery and refusal by a factory to be audited are considered a “zero tolerance” finding, and, if found, TTG will stop business with the factory.
  • Child Labor: TTG works closely with our audit teams to detect any child labor in our supply chain. In our efforts to eliminate child labor, we pride ourselves on working with the factory to remedy any child labor issues; rather than immediately exit a factory if child labor is found. TTG has not had any issues with Child Labor in our factories since 2017.
  • Contracts and Terms of Employment: TTG’s social audit requires all factories to adhere to the following statements regarding contracts and terms of employment:
    • All workers sign the employment contract, and are provided with a copy.
    • All workers' employment contracts specify the terms and conditions of employment.
    • All workers' employment contracts are written in workers' language.
    • All workers' employment contracts are complete, non-expired and/or in compliance with local probationary requirement.
    • The factory keeps workers' employment contracts per legal requirements.
    • The facility complies with legal requirement on fixed term contracts.
    • All temporary workers have legal contracts according to their position and legal requirement.
  • Discrimination: TTG partners with the P.A.C.E. program and the HER Project to support women working in the apparel industry. These programs have provided many services including life skills and technical training to thousands of women workers in the apparel supply chain.
  • Freedom of Association: TTG requires all factories and vendors to respect the legal rights of workers to freedom of association. According to our VCOC, all workers are to have the right to collectively bargain. If a collective bargaining agreement is in place, compliance with all contractual provisions is required. Better Works, our partner, also enforces the same standard regarding collective bargaining agreements and Unions where applicable.
  • Overtime Pay: We take the issue of incorrect wage payments very seriously at TTG. Any factories that do not comply with the legal regular and overtime wages are required to complete a corrective action plan with follow up from TTG. TTG will not terminate our business relationship with factories that are honest and transparent about their actual practices. However, all factories must be willing to make gradual improvement over a reasonable period of time. If a factory has two consecutive audits with compensation issues, TTG sustainability team will work closely with the factory to outline proper training and process improvements. If the factory still has compensation issues on the third consecutive audit, they will fall into our remediation program which requires in person factory visits from our sustainability team. In egregious cases, the factory may be required to work with a consultant team to remedy the issue.
  • Workers' Voice: TTG is party of Nirapon in Bangladesh which oversees and seeks to improve the safety, training and helpline efforts of the factories. Nirapon has established a helpline titled “Amader Kotha”, a model for worker reporting not only in Bangladesh, but around the world, that provides workers with a safe and anonymous outlet for reporting issues.
  • Working Hours and Rest Breaks: According to the TTG VCOC, we require all factories to comply with the relevant country’s legal working hours and over time limits. Any factory that does not comply is required to complete a corrective action plan.


Remediation Program

Factories that need added assistance with improving working conditions and remediating violations are enrolled in TTG's Remediation program. Founded in 2006, the program includes monthly factory visits by TTG to determine the root cause of factory issues, and make subsequent systematic sustainable improvements. TTG may choose to end our relationship if no meaningful improvement is made.

Site Visits

TTG. employs an international team based out of Hong Kong that supports our factory base through visits to factories. A representative from the vendor usually accompanies the visit to facilitate productive conversations and drive progress. During site visits, the Hong Kong team meets with factory management and the individual responsible for overseeing factory compliance. They may review documents, tour the factory, or share recommendations to help the factory improve. After the visit, they will set goals and a timeline with the factories. These site visits go well beyond just social audits.

Here are some of the reasons our Hong Kong team performed 103 factory visits in 2019:



ALL products by "The Tshirt Goat"; Cashmere+Coal® Apparel are USA Sized and will always be true to size. Our Tshirt's that are Unisex sizing tend to be on the "baggier" side but longer than a regular cheap our Women's Tee's and Tank's tend to be on the more slimmer fitted side.

See Size Charts below, or chat with us to decide on sizing as we do not exchange for sizes.